I called Apple today. And then my blood pressure spiked. Rage? No one even knows rage compared to this.
Here I sat waiting for my replacement computer to show up. For a fucking week. A WHOLE WEEK!
Do you know why? Because NANCY told me that they'd send me a replacement and I wouldn't have to do anything until it got here. She said that when it came on the 22nd, I could ship the old one back. She guaranteed me it would be here on the 22nd.
She needs to be fired.
NOT ONLY did she not tell me the shipping labels wouldn't be available to print for 24 hours, BUT ALSO she didn't mention that I had to ship the old one back before they'd send a new one.
I should have bought a Dell. At least I'd HAVE that by now.
Two weeks ago. I ordered my damn computer TWO WEEKS ago. And that was with 2-3 day shipping. It took a week to get here. And due to this cute little SNAFU, It's taking the new one more than a week to show up.
Seriously...they're going to be refunding me my $15 shipping fee if I have to march down there myself and take it out of a register. This is ridiculous. Have they offered me anything but misinformation and an apology? No.
They say one bad apple doesn't spoil the whole bunch, but I'm starting to think that little aphorism isn't accurate.