Well, all good things must come to an end, and shortly after I read that post back to myself I thought, "Uh-oh. That's a lot of good in one small space. Where's the big bad to offset it all?"
I know I made a resolution to be more positive, but after 26 years of thinking like that, its a hard habit to break.
Well, I found it.
A woman came in a few days ago and deposited a check for $25,000. She's had an account with us FOREVER. She's ANCIENT, and she's MEAN! Oh, and senile...blah blah blah. All those reasons were taken into account when I bypassed the 7 day hold on the check and made it available the next day.
Turns out the check is fraudulent. And guess who the $8,000 she's already taken out goes against? Yeah...I don't know what the heck I'm going to do about that.
I used my best judgment. I was trying to be a good customer service rep. And yet...I'm going to get slammed for a nonpolicy loss. Because while they cram customer service down our throats and punish us for not getting ABSOLUTELY PERFECT scores (on random customer service calls), we're apparently not supposed to do what's best for the customer. So. Damn.
Oh well. It was fun while it lasted.
1 day ago