Well, all good things must come to an end, and shortly after I read that post back to myself I thought, "Uh-oh. That's a lot of good in one small space. Where's the big bad to offset it all?"
I know I made a resolution to be more positive, but after 26 years of thinking like that, its a hard habit to break.
Well, I found it.
A woman came in a few days ago and deposited a check for $25,000. She's had an account with us FOREVER. She's ANCIENT, and she's MEAN! Oh, and senile...blah blah blah. All those reasons were taken into account when I bypassed the 7 day hold on the check and made it available the next day.
Turns out the check is fraudulent. And guess who the $8,000 she's already taken out goes against? Yeah...I don't know what the heck I'm going to do about that.
I used my best judgment. I was trying to be a good customer service rep. And yet...I'm going to get slammed for a nonpolicy loss. Because while they cram customer service down our throats and punish us for not getting ABSOLUTELY PERFECT scores (on random customer service calls), we're apparently not supposed to do what's best for the customer. So. Damn.
Oh well. It was fun while it lasted.
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2 days ago
6 comments:
Oh no! And a little old lady at that. Do you think they can trace her and somehow recover the money? YOu did say she's had an acoount with you for ages. Or could it maybe be a mistake or misunderstanding about the fraudulent cheque and it will be sorted out? So many questions! I really hope some solution comes up.
Oh, that's horrible :( I hope it's resolved and you don't get 'slammed,' as you put it. Sending positive vibes your way...
Wow! That suck bigtime! They won't make you pay for any of it, will they?
Ugh. I worked in a bank for five years. I know exactly the member type you're talking about. I hated those crabby old ladies who think they own the bank because they're long time members. Was it a scam check or a payment to her for something? It's sad, but those old people are huge targets.
Ugh. Not good. I hope things are resolved with a minimum amount of backlash to you!
Ditto to all. No news yet. But it was a long weekend, and I'm sure today will reveal SOMETHING. Let's just gope it's not $8800 in non-policy losses.
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